Public informational support guidance.
Public Information
Support
Last updated: July 18, 2026
Support is informational during alpha, and responses may not be immediate.
Contact Support
Contact help@bigy178test.x10.mx.
Account Access
Include your username, the approximate time of the problem, and any error message. Never provide your password.
Character or Progress Problems
Include your character name, the page or activity, approximate date and time, what happened, and the expected result.
Missing Item, Currency, or Reward
Include the character name, relevant activity or combat, item/currency/reward, approximate timestamp, and a screenshot where useful. Support cannot promise automatic restoration.
Bug Reports
Include steps to reproduce, expected and actual results, browser or device, and a screenshot where useful.
Player Conduct
Include the reported player name, approximate date and time, what occurred, and relevant message or screenshot. Reports do not promise a specific enforcement result.
Security Concerns
Do not send passwords, session identifiers, database credentials, or other secrets. Contact Support promptly about a security concern.
Privacy or Data Requests
Use the support contact and identify the account involved. Identity verification may be required; do not provide your password.
Alpha Limitations
Support cannot guarantee restoration of alpha data. Resets and wipes may occur. Vaelorin has no payment system and does not provide real-money refunds.